Pacific Gate Works products are composed of wood species which are typically considered suitable for outdoor purposes. Wood selection is based on dimensional stability, weather resistance and rot resistance. Pacific Gate Works’ wood products must be treated and maintained properly to increase longevity and structural stability. These treatments include applying a suitable oil based or water based stain, or suitable water proofing product. Failure to provide proper preventative maintenance of the wood products may cause excessive cracking, warping, cupping, end grain checking, and joint failure as well as other defects inherent to wood.

Pacific Gate Works products are partly constructed from wood products and may contain defects which are considered inherent defects for wood based products. These include, but are not limited to, knots, knot holes, minor splitting along the direction of wood grain which does not impact the structural integrity of the wood, checking at board ends, twisting, cupping, and color variations. While Pacific Gate Works takes steps during the wood selection and manufacturing process to minimize and/or eliminate the occurrence of these types of defects, completely preventing their occurrence cannot be ensured.

Wood products are sanded to a minimum of 80 grit, however small dents can be visible. While Pacific Gate Works takes steps during the manufacturing process to minimize and/or eliminate their occurrence, completely preventing their occurrence cannot be ensured. Small indentations or defects (less than 1/4in wide max and 1/16in deep max) are not considered manufacturing defects and products may not be returned for this condition.