Pacific Gate Works gates and outdoor wood
products are designed and constructed to last for many years
provided the products are properly maintained. As with other
outdoor woods, kiln dried Western Red Cedar should not be
allowed to absorb excess moisture or to dry out excessively,
otherwise the life and condition of the product will be
compromised. A good sealing finish applied before the product
is installed and reapplied as needed is imperative to preserve
the good condition of the product and to get the most life
out of your Pacific Gate Works product.
Pacific Gate Works
provides a one-year limited warranty to cover manufacturing
defects.
With proper care your product will last for many years to
come.
Material Description
WOOD CHARACTERISTICS
Surface Characteristics: Pacific Gate Works products
are partially or entirely constructed from wood and may
contain aspects that are considered inherent characteristics
of wood based products. These include, but are not limited
to, knots, knot holes, minor splitting along the direction
of the wood grain which does not impact the structural integrity
of the wood, slight checking at board ends, twisting, cupping,
small dents (less than 1/16in deep, less than 1/4in wide)
and color variations. While Pacific Gate Works takes steps
during the wood selection and manufacturing process to minimize
and/or eliminate the occurrence of these aspects, completely
preventing their occurrence cannot be ensured and is not
covered under warranty or considered a suitable reason for
product return/credit.
Moisture Level: Pacific Gate Works wood products
are made from kiln dried material and upon receipt will
have a moisture level conforming with industry standard
specifications. While the products are outdoors and subject
to weather variations, moisture levels can be impacted and
the moisture content can vary.
Surface Finish: Although our products are sanded
to a minimum of 80 grit, however, small dents may be visible.
While Pacific Gate Works takes steps during the manufacturing
process to minimize and/or eliminate their occurrence, completely
preventing them cannot be ensured.
Color Variation: Western Red Cedar has natural
variations in color and brightness. These variations include
yellow, pink, red, and brown tones. The lightness of each
tone may vary as well. The tonal differences and contrast
may be accentuated when a clear finish is applied. Finishes
that are higher in pigment such as ‘semi-transparent’
finishes may reduce the tonal differences.
Wood Grain: Pacific Gate Works products are a mixture of
both flat and vertical wood grain, known as mixed grain.
FINISHING and PREVENTATIVE MAINTENANCE
Pacific Gate Works products are composed of Western Red
Cedar, a type of wood that is typically considered suitable
for outdoor purposes. Wood selection is based on dimensional
stability, weather resistance and rot resistance. Pacific
Gate Works wood products must be treated and maintained
properly to increase longevity and structural stability.
These treatments include applying a suitable oil-based or
water-based stain/product, or suitable water proofing product.
Failure to provide proper preventative maintenance to the
wood products may cause excessive cracking, warping, cupping,
end grain checking, and joint failure. Failure to provide
preventative maintenance of the wood, including sealing
the surface of the wood to prevent excess moisture absorption
and/or excessive drying, will void the warranty.
Painted Finish:
While paint color matching is generally accurate, it is
not exact. Differences in ambient lighting as well as sheen
levels (matte, semi-gloss, glossy) can affect the appearance
of the color. Color matching is done on a best effort basis,
and slight differences from the color sample provided for
color matching is not considered a reason for return/credit.
Painted gates are shipped with touch up paint. Over time,
minor expansion and contraction in the tongue and groove
slats can reveal an unfinished portion of the ‘tongue’
portion of the tongue and groove. The touch up paint can
be used to touch up this unfinished area. Gates that have
been finished with a sealer that contains pigment, such
as outdoor wood semi-transparent stain, may also expose
a portion of the tongue a result of slight shifting of the
boards. This type of occurrence is not covered by the product
warranty. Due to the natural tonal variation of Western
Red Cedar, the color of an unfinished, oil stained or spar
urethane finished gate may vary from board to board. Additionally,
gates finished alike may show variation.
Warranty
Description
This warranty extends to the original owner and is not transferable.
Original owner is defined as the dealer/contractor/purchaser
or the initial owner of the structure where the product
is initially installed. The original dealer/contractor/purchaser
acknowledges that he or she has read and understands the
warranty, is bound by its terms, and agrees to provide this
warranty to the owner of the structure where the product
is installed.
Warranty Period: 1 year from date of product
receipt
What the Warranty Covers:
Manufacturing defects, such as
• Frame joint separation
• Excessive frame (stile, rail, arch) warp. The degree
of acceptable warp is a function of gate width and height.
To determine the acceptance of warranty application, measurements
related to the warp must be provided and will be assessed
in terms of the impact on proper functioning of the gate.
• Faulty powder coat adhesion on steel
• Faulty peeling of manufacturer applied paint finish
on wood
Failure to provide preventative
maintenance of the wood, including sealing the surface of
the wood to prevent excessive moisture absorption and/or
excessive drying, will void the one year warranty.
What the warranty will provide:
If we determine that there is a defect, at our option we
will repair the product, ship a replacement product to the
dealer/distributor or person making the claim in the same
specifications as the original product, or refund the original
purchase price paid to us.
What conditions the warranty does not cover:
Aspects defined as inherent to wood products as defined
in the Material Description section above and:
• Moisture content
• Unfinished areas of the tongue of tongue and groove
boards that are exposed during slight shifting of the boards
over time
• Narrow gaps between tongue and groove boards that
may appear as a result of impact to the product and/or moisture
changes This issue is generally resolved by shifting the
tongue and groove slat boards back into position
• Water stains as a result of water wicking into the
end grain of the wood
• Damage that is caused by an impact, misuse of the
product, and/or improper installation methods
• Normal wear and tear and natural weathering of surfaces
• Variations in the color or texture of the wood or
finish
• Surface cracks that are less than 3/64in (.05in)
in width
• Surface cracks from natural weathering that do not
impact the overall structural integrity/strength of the
product
• Cracking of a manufacturer applied finish
• Board end checks that are less than 1/8in in width
and/or 8in in length
• Problems related to improper field finishing of
all surfaces, front and back and edges
• Warp for any 5ft wide by 7ft tall by 2 1/8in, or
smaller product, which does not exceed 3/8in in the plane
of the product itself Products taller and wider are not
guaranteed for warp
• Any costs associated with alterations, surface finishing
and installation of the original product or replacement
product
• Structural integrity problems caused by improper
field installation of the hardware, improper sizing of the
product, or other assembly issues
• Hardware that is not provided by us, such as handles,
hinges, locksets, etc
• Discoloration or rusting of decorative metal accent
options such as clavos, grills, metal art that is an integral
part of the product (e.g. window iron art in top portion
of a gate).
• Cost for the labor, removal or disposal of the defective
product.
How to Request Warranty Service:
If a defect is observed that is covered
under the warranty, immediately contact Pacific Gate Works
at contact@pacificgateworks.com with a) an explanation of
the observed problem, b) the date and retail location of
purchase, c) any photos showing the observed condition,
information on how to contact you, and where the product
can be inspected. You will receive a reply within three
business days after sending the email correspondence.
If it is found that the product does not
have a defect covered by the warranty, we may charge an
inspection fee for an onsite inspection that is required
or requested.
If the claimed defect is a warp condition,
we may defer replacing or repairing the product for a period
of up to 12 months from the date the claim is received.
A temporary warp condition may occur as the product adjusts
to local temperature and humidity. The deferral period will
not be considered part of the warranty period.
No dealer, distributor, or representative
of Pacific Gate Works products has the authority to change,
modify or expand this warranty.
