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CARE AND MAINTENANCE
The Wood – Western Red Cedar
Our wood products are constructed from Western Red Cedar, which is a superior outdoor wood. Cedar is well reputed for its resistance to rotting and insects. We use only kiln-dried lumber, which promotes dimensional stability. The grade of cedar is one of the highest you can specify and is considered a ‘clear’ grade, which means there are little to no knots within the boards.

Protecting
Protect your gate by treating the surface with a quality, protective wood sealer suitable for cedar. Typical wood weathering characteristics will be evident over time and contributes to the character of the wood. Sealing the wood surface will prevent water absorption, excessive drying, and discoloration. If the moisture level of the wood is allowed to significantly change, excessive dimensional changes and/or warping can occur. Note: Some dimensional variation is expected during weather changes.
If you are applying multiple finishes (for example a clear coat over a stain product), be sure to check with the manufacturer or retailer for compatibility between the two materials. Some coastal areas are known to have high salt content in the air which can expedite the deterioration of the finish surface.

Maintaining
Outdoor wood finishes will deteriorate over time. We recommend reviewing surfaces for condition. One way to check the finish is to see if water beads on the surface, rather than absorbing into the wood.
If there are areas that seem to be more exposed than others, proactive attention to these areas will increase longevity of the product. Areas that may need special attention are areas that receive a lot of sun exposure, the end of the vertical frame pieces where water can most easily absorb, and the pockets created where the panels enter the frame.


TYPICAL TONAL VARIATION
Western Red Cedar has natural variations in color and brightness (see below). The contrasting character of the wood is a beautiful aspect of this wood specie. These variations include yellow, pink, red, and brown tones. The lightness of each tone may vary as well. The tonal differences and contrast may be accentuated when a clear finish is applied. Finishes that are higher in pigment such as ‘semi-transparent’ finishes may reduce the tonal differences.

During the manufacturing process we carefully hand select boards and determine the positioning of boards so that there is an balanced look to the final product. Boards which are significantly different in tone (brightness), will not be placed next to each other. For example, in the image below the boards that are defined as 'Dark' and 'Light' would not typically be placed adjacent to each other within the gate structure.





GATE FINISHES

UNFINISHED
Many of our customers choose to have their gates shipped in the unfinished condition, with no stain or sealing material applied. If you select this option for your gate, the wood will have a well-sanded, smooth surface that is ready to accept the finish of your choice. Because our gates are constructed from kiln-dried cedar, it is very important not to let the gate absorb moisture before applying the finish. For best coverage, we recommend applying the finish before hanging the gate. Gates that are left unfinished will have a shortened lifespan and will be more susceptible to deterioration of the wood as well as joint failure.

SEALING STAIN
We offer a beautiful selection of stain colors from which to choose.

OIL BASED STAIN: We use exclusively Sikkens Cetol SRD 250 oil-based penetrating stains. The color options are shown below.

WATER BASED STAIN: Our water-based dark stain options provide a dark, even tone. The General Finishes water-based Exterior 450 wood stain color options are shown below. Additional layers of this stain will darken the overall look of the gate.

As with any finish, these stains may require occasional re-coating.

POWDER COAT
All metal window art options, as well as our medium and high load hinges, decorative hinge straps and clavos are finished with a protective powder coating. This finish is durable and protects the metal from the elements, preventing corrosion. Our standard powder coat color is black, 20% gloss. This color blends well in most settings and compliments our product line. If, however, you require an alternate powder coat color, this can be accommodated for an additional charge. Powder coat colors can be viewed below. Extra charges may apply for custom powder coat colors

 
MATERIAL DESCRIPTION AND WARRANTY
Western Red Cedar Gates and Outdoor Wood Products

Pacific Gate Works gates and outdoor wood products are designed and constructed to last for many years provided the products are properly maintained. As with other outdoor woods, kiln dried Western Red Cedar should not be allowed to absorb excess moisture or to dry out excessively, otherwise the life and condition of the product will be compromised. A good sealing finish applied before the product is installed and reapplied as needed is imperative to preserve the good condition of the product and to get the most life out of your Pacific Gate Works product.

Pacific Gate Works provides a one-year limited warranty to cover manufacturing defects.
With proper care your product will last for many years to come.

Material Description
WOOD CHARACTERISTICS

Surface Characteristics: Pacific Gate Works products are partially or entirely constructed from wood and may contain aspects that are considered inherent characteristics of wood based products. These include, but are not limited to, knots, knot holes, minor splitting along the direction of the wood grain which does not impact the structural integrity of the wood, slight checking at board ends, twisting, cupping, small dents (less than 1/16in deep, less than 1/4in wide) and color variations. While Pacific Gate Works takes steps during the wood selection and manufacturing process to minimize and/or eliminate the occurrence of these aspects, completely preventing their occurrence cannot be ensured and is not covered under warranty or considered a suitable reason for product return/credit.

Moisture Level: Pacific Gate Works wood products are made from kiln dried material and upon receipt will have a moisture level conforming with industry standard specifications. While the products are outdoors and subject to weather variations, moisture levels can be impacted and the moisture content can vary.

Surface Finish: Although our products are sanded to a minimum of 80 grit, however, small dents may be visible. While Pacific Gate Works takes steps during the manufacturing process to minimize and/or eliminate their occurrence, completely preventing them cannot be ensured.

Color Variation: Western Red Cedar has natural variations in color and brightness. These variations include yellow, pink, red, and brown tones. The lightness of each tone may vary as well. The tonal differences and contrast may be accentuated when a clear finish is applied. Finishes that are higher in pigment such as ‘semi-transparent’ finishes may reduce the tonal differences.
Wood Grain: Pacific Gate Works products are a mixture of both flat and vertical wood grain, known as mixed grain.

FINISHING and PREVENTATIVE MAINTENANCE
Pacific Gate Works products are composed of Western Red Cedar, a type of wood that is typically considered suitable for outdoor purposes. Wood selection is based on dimensional stability, weather resistance and rot resistance. Pacific Gate Works wood products must be treated and maintained properly to increase longevity and structural stability. These treatments include applying a suitable oil-based or water-based stain/product, or suitable water proofing product. Failure to provide proper preventative maintenance to the wood products may cause excessive cracking, warping, cupping, end grain checking, and joint failure. Failure to provide preventative maintenance of the wood, including sealing the surface of the wood to prevent excess moisture absorption and/or excessive drying, will void the warranty.


Warranty Description
This warranty extends to the original owner and is not transferable. Original owner is defined as the dealer/contractor/purchaser or the initial owner of the structure where the product is initially installed. The original dealer/contractor/purchaser acknowledges that he or she has read and understands the warranty, is bound by its terms, and agrees to provide this warranty to the owner of the structure where the product is installed.

Warranty Period: 1 year from date of product receipt

What the Warranty Covers:
Manufacturing defects, such as
• Frame joint separation
• Excessive frame (stile, rail, arch) warp. The degree of acceptable warp is a function of gate width and height. To determine the acceptance of warranty application, measurements related to the warp must be provided and will be assessed in terms of the impact on proper functioning of the gate.
• Faulty powder coat adhesion on steel
• Faulty peeling of manufacturer applied paint finish on wood

Failure to provide preventative maintenance of the wood, including sealing the surface of the wood to prevent excessive moisture absorption and/or excessive drying, will void the one year warranty.

What the warranty will provide:
If we determine that there is a defect, at our option we will repair the product, ship a replacement product to the dealer/distributor or person making the claim in the same specifications as the original product, or refund the original purchase price paid to us.

What conditions the warranty does not cover:
Aspects defined as inherent to wood products as defined in the Material Description section above and:
• Moisture content
• Unfinished areas of the tongue of tongue and groove boards that are exposed during slight shifting of the boards over time
• Narrow gaps between tongue and groove boards that may appear as a result of impact to the product and/or moisture changes This issue is generally resolved by shifting the tongue and groove slat boards back into position
• Water stains as a result of water wicking into the end grain of the wood
• Damage that is caused by an impact, misuse of the product, and/or improper installation methods
• Normal wear and tear and natural weathering of surfaces
• Variations in the color or texture of the wood or finish
• Surface cracks that are less than 3/64in (.05in) in width
• Surface cracks from natural weathering that do not impact the overall structural integrity/strength of the product
• Cracking of a manufacturer applied finish
• Board end checks that are less than 1/8in in width and/or 8in in length
• Problems related to improper field finishing of all surfaces, front and back and edges
• Warp for any 5ft wide by 7ft tall by 2 1/8in, or smaller product, which does not exceed 3/8in in the plane of the product itself Products taller and wider are not guaranteed for warp
• Any costs associated with alterations, surface finishing and installation of the original product or replacement product
• Structural integrity problems caused by improper field installation of the hardware, improper sizing of the product, or other assembly issues
• Hardware that is not provided by us, such as handles, hinges, locksets, etc
• Discoloration or rusting of decorative metal accent options such as clavos, grills, metal art that is an integral part of the product (e.g. window iron art in top portion of a gate).
• Cost for the labor, removal or disposal of the defective product.

How to Request Warranty Service:
If a defect is observed that is covered under the warranty, immediately contact Pacific Gate Works at contact@pacificgateworks.com with a) an explanation of the observed problem, b) the date and retail location of purchase, c) any photos showing the observed condition, information on how to contact you, and where the product can be inspected. You will receive a reply within three business days after sending the email correspondence.

If it is found that the product does not have a defect covered by the warranty, we may charge an inspection fee for an onsite inspection that is required or requested.

If the claimed defect is a warp condition, we may defer replacing or repairing the product for a period of up to 12 months from the date the claim is received. A temporary warp condition may occur as the product adjusts to local temperature and humidity. The deferral period will not be considered part of the warranty period.

No dealer, distributor, or representative of Pacific Gate Works products has the authority to change, modify or expand this warranty.

 
 
 

contact@pacificgateworks.com
Prices as of 3/10/16.
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